Return & Exchanges
Last Updated: 20.09.2024
At Retro.ist, customer satisfaction is our top priority. If you experience any issues with a product, we are here to help. Please find our returns and exchanges policy below:
1. Return Conditions
– Return Period: You can return a product within 30 days of receipt. Requests made after this period will not be processed.
– Return Requirements: To be eligible for a return, the following conditions must be met:
– The product must be unused, unwashed, and in its original packaging.
– Personalised or custom-made products cannot be returned.
– A purchase receipt or invoice is required for the return process.
2. Return Process
– To initiate a return, please contact us at info@retro.ist. After receiving your request, we will provide you with detailed instructions on the return procedures.
– Once the return is approved, your refund will be processed within 7–10 business days after the product is received.
– Shipping fees are non-refundable. The cost of return shipping is the responsibility of the customer.
3. Exchange Policy
– Exchange Period: You can exchange a product for a different size, colour, or another product within 30 days of receipt, provided it is in its original condition.
– To initiate an exchange, please contact us at info@retro.ist.
– Additional shipping fees for exchanges are the responsibility of the customer, unless the product has a manufacturing defect, in which case we will cover the costs.
4. Damaged or Defective Products
– If you receive a damaged or defective product, please contact us within 7 days of receipt. We will offer you a free exchange or refund to resolve the issue.
– Photos of the damaged or defective product may be required, so please be careful when opening the packaging upon receipt.
5. Personalised Products
– Personalised or custom-made products are not eligible for returns or exchanges. Please note this when placing an order for such items.
6. Exceptions
– For health and hygiene reasons, certain accessories like earrings cannot be returned once their packaging has been opened.
– Discounted or promotional items may not be eligible for return. The return conditions for such products will be specified on the product detail page.
7. Return Address
You can send your returns to the following address:
– İkizçay Mah. Şehit Özcan Mutlu Sk. Royal Life Evleri B Blok No:18 D:6 Edremit/Balıkesir 10390
Please ensure that you use a tracked shipping service. Retro.ist is not responsible for lost or damaged returns.
8. Contact Us
If you have any questions regarding our returns and exchanges policy, please contact us through the following details:
– Email: info@retro.ist
– Phone: +90 532 525 0885
